I Asked Claude to Write 10 Dental Patient Follow-Up Emails — Here's What a Practice Owner Thought

Dental practices send a lot of follow-up emails. Recall reminders, post-op check-ins, insurance deadline notices, reactivation outreach — a busy general practice might touch 50 or more patients per week through email alone. Most offices handle this one of two ways: they lean on the generic templates baked into their practice management software, which patients have seen a thousand times and mostly ignore, or the office manager writes each one from scratch, which takes time nobody has.

AI can draft these. The question is how good the drafts actually are in practice — not in a demo, not for a made-up scenario, but for the specific situations a dental office deals with every week.

We ran 10 common follow-up scenarios through Claude (claude-sonnet-4-6). For each one, we wrote a prompt that included the details a real practice would actually have: the patient’s first name, the procedure, the practice name and phone number, the relevant clinical context. Then we had a practice owner with 14 years of experience running a general dentistry practice read every output and grade it — Ready to Send (minor personalization only needed), Needs Editing (usable structure but meaningful changes required), or Not Usable (would need to be rewritten from scratch).

The honest result: 7 ready to send, 2 needs editing, 1 not usable. The AI was best at administrative and scheduling follow-ups where the structure is predictable. It struggled most at scenarios requiring clinical nuance — specifically, anything where the response had to thread the needle between being informative and avoiding liability. One output would never be sent from a real practice. All 10 prompts, outputs, and grades are below, unedited.

Testing honesty: We tested all prompts using Claude (claude-sonnet-4-6) through the web interface. Outputs shown are unedited. We did not send any of these generated emails to real patients or test them in a live practice environment. Deliverability, open rates, and patient response were not measured.

Prompt 1: Post-Cleaning Recall Reminder (6 Months)

The scenario: a patient had a cleaning six months ago and hasn’t scheduled their next appointment.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had their six-month cleaning and exam six months ago. They have not yet scheduled their next appointment. Send a recall reminder that encourages them to schedule.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a clear call to action to schedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Time for Your Next Visit, [Patient First Name]

Hi [Patient First Name],

It’s been six months since your last cleaning and exam with Dr. [Doctor’s Name] — which means you’re right on schedule for your next visit.

Staying on top of your regular cleanings is one of the best things you can do for your long-term dental health. Most insurance plans cover two cleanings per year, so there’s a good chance your next visit is fully covered.

Ready to schedule? Give us a call at [Practice Phone Number] or reply to this email and we’ll find a time that works for you.

We look forward to seeing you soon.

Warm regards, The Team at [Practice Name]

Grade: Ready to Send

The insurance coverage mention is a smart addition — it removes a common reason patients delay. Tone is warm without being cloying. The practice owner said she’d swap the sign-off to use her specific office coordinator’s name rather than “The Team at,” but otherwise she’d send this without changes.

Prompt 2: Treatment Plan Follow-Up (Patient Hasn’t Scheduled)

The scenario: a patient was diagnosed with a crown at their last visit and hasn’t scheduled the procedure.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was seen by Dr. [Doctor's Name] for an exam. Dr. [Doctor's Name] recommended a crown on [Tooth Location, e.g., upper left molar]. The patient has not yet scheduled the procedure. Send a follow-up email reminding them and encouraging them to schedule.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the specific treatment recommended, [Practice Phone Number].
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Following Up on Your Treatment Plan, [Patient First Name]

Hi [Patient First Name],

Dr. [Doctor’s Name] recommended a crown for your [Tooth Location] at your last visit. We wanted to check in and see if you have any questions or if we can help you get that scheduled.

Delaying recommended treatment can sometimes allow a smaller issue to progress — getting ahead of it now is usually the easier path. We’re happy to discuss timing, costs, and insurance coverage when you call.

Whenever you’re ready, reach us at [Practice Phone Number]. We’ll make it as straightforward as possible.

Looking forward to hearing from you, [Practice Name]

Grade: Ready to Send

The phrase “delaying recommended treatment can sometimes allow a smaller issue to progress” is the kind of line a dentist might say in person but wouldn’t always put in writing. The practice owner liked it — she said it’s honest without being alarmist, and that’s exactly the right register for this situation. She’d personalize the sign-off but send this otherwise.

Prompt 3: Post-Extraction Check-In (24 Hours)

The scenario: a patient had a simple extraction yesterday.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had a simple extraction with Dr. [Doctor's Name] yesterday. Send a 24-hour check-in email to see how they're feeling and remind them of basic aftercare.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a prompt to call if they have any concerns.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Checking In After Your Procedure, [Patient First Name]

Hi [Patient First Name],

We’re checking in to see how you’re feeling after yesterday’s extraction with Dr. [Doctor’s Name]. We hope your recovery is going smoothly.

A reminder for the next few days: avoid hard or crunchy foods, keep the area clean, and try to rest as much as you can. If you experience anything unusual — significant pain, swelling that seems to be getting worse, or anything that concerns you — please don’t hesitate to reach out.

We’re here at [Practice Phone Number] if you have any questions at all. Your comfort and recovery are our priority.

Take care, The Team at [Practice Name]

Grade: Ready to Send

The aftercare language is appropriately brief — it names general behaviors without trying to replicate a post-op instruction sheet. “Anything that concerns you” is the right signal to give patients: broad enough to catch real problems, not specific enough to inadvertently discourage someone from calling. The practice owner approved this with no substantive changes.

Prompt 4: Insurance Benefits Expiring Reminder

The scenario: it’s late November, and the practice wants to remind patients that their unused dental insurance benefits expire December 31.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: It is late November. Send an email to patients reminding them that most dental insurance benefits expire on December 31 and encouraging them to schedule before year-end if they have remaining benefits.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Practice Phone Number], the December 31 deadline, a clear call to action.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Don’t Let Your Dental Benefits Expire, [Patient First Name]

Hi [Patient First Name],

A quick reminder: most dental insurance plans reset on January 1, which means any unused benefits you’ve paid into this year expire on December 31.

If you have remaining coverage, now is the time to use it. Whether it’s a cleaning, a procedure you’ve been putting off, or anything Dr. [Doctor’s Name] recommended at your last visit, we can usually get you in before year-end if you schedule soon.

Call us at [Practice Phone Number] — we’re booking December appointments now and spots are filling up.

We’d love to see you before the new year.

Best, [Practice Name]

Grade: Ready to Send

The output added a reference to Dr. [Doctor’s Name] and previous recommendations even though the prompt didn’t specify a doctor name — the practice owner said she appreciated the connection to prior treatment and would just add the doctor’s name during personalization. The urgency in “spots are filling up” is appropriate for this type of email without being manipulative.

Prompt 5: New Patient Welcome Email

The scenario: a patient came in for their initial exam and the practice wants to follow up.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] came in for their first appointment — an initial exam with Dr. [Doctor's Name]. Send a post-visit welcome email thanking them for choosing the practice and outlining next steps if any were discussed.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a welcome message, placeholder for any treatment plan or follow-up discussed at the visit.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Welcome to [Practice Name], [Patient First Name]

Hi [Patient First Name],

Thank you for choosing [Practice Name] for your dental care. It was great to meet you, and we hope your first visit with Dr. [Doctor’s Name] went well.

[If any treatment or follow-up was discussed: We’ll be in touch shortly with details on the next steps Dr. [Doctor’s Name] recommended. If you have questions in the meantime, we’re happy to help.]

Going forward, we’re here for everything from routine cleanings to any dental needs that come up. Don’t hesitate to reach out at [Practice Phone Number] — we’re always glad to hear from you.

Looking forward to being your dental home.

Warmly, [Practice Name]

Grade: Ready to Send

The bracketed conditional section for follow-up treatment is a practical touch — it acknowledges that some new patient visits include a treatment plan discussion and others don’t, and gives the person sending the email a simple fill-in rather than rewriting the email. “Dental home” is industry language that some practices love and others find cliché; the practice owner said she’d swap it for “your go-to dental practice” but otherwise sent this as-is.

Prompt 6: Missed Appointment Follow-Up

The scenario: a patient no-showed their appointment and needs to reschedule.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] missed their scheduled appointment with Dr. [Doctor's Name] on [Date]. Send a follow-up email acknowledging the missed appointment and inviting them to reschedule.

Tone: professional, warm, not overly casual. Do not make the patient feel guilty or lectured.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], the missed appointment date, a clear invitation to reschedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: We Missed You, [Patient First Name]

Hi [Patient First Name],

We noticed you weren’t able to make it to your appointment with Dr. [Doctor’s Name] on [Date]. Things come up — we completely understand.

Whenever you’re ready, we’d love to get you back on the schedule. Give us a call at [Practice Phone Number] and we’ll find a time that works for you.

See you soon, [Practice Name]

Grade: Ready to Send

Short is right here. The tone doesn’t lecture, doesn’t guilt, doesn’t overexplain. The practice owner said this is exactly the register a no-show email should hit — make it easy to reschedule without making the patient feel bad about missing. She noted she might add one sentence about online scheduling if the practice has it, but the base email works.

Prompt 7: Post-Root Canal Check-In (48 Hours)

The scenario: a patient had endodontic treatment two days ago.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had a root canal with Dr. [Doctor's Name] two days ago. Send a 48-hour check-in email to see how they're feeling and reinforce key aftercare.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a prompt to call with any concerns.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: How Are You Feeling After Your Root Canal, [Patient First Name]?

Hi [Patient First Name],

It’s been a couple of days since your root canal with Dr. [Doctor’s Name], and we wanted to check in on how you’re doing.

Some mild soreness and sensitivity around the treated tooth is completely normal at this stage and typically resolves within a few days to a week. Avoid chewing hard foods on that side, continue taking any prescribed medication as directed, and keep up with gentle brushing.

If you’re experiencing significant pain, noticeable swelling, or the temporary crown feels loose, please call us right away at [Practice Phone Number]. These are things we want to know about quickly.

We hope your recovery continues to go well. Reach out anytime if you have questions.

Best, Dr. [Doctor’s Name] and the Team at [Practice Name]

Grade: Needs Editing

The structure and tone are right, but the aftercare instructions are more specific than most practices would want to send in a generic email. “Any prescribed medication as directed” assumes a prescription was given — not always true. “Temporary crown feels loose” is also procedure-specific in a way that depends on whether the treatment was single-visit or split-visit. The practice owner said she’d use this as a starting template but would rewrite the middle paragraph to match her specific post-endo instructions, which differ slightly from what the AI produced. The frame is right; the clinical content needs practice-specific tuning.

Prompt 8: Referral to Specialist Follow-Up

The scenario: the dentist referred a patient to an oral surgeon.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was seen by Dr. [Doctor's Name] and referred to an oral surgeon for [Reason for Referral, e.g., wisdom tooth extraction evaluation]. Send a follow-up email acknowledging the referral and encouraging the patient to follow through.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the reason for referral as a placeholder, [Practice Phone Number], encouragement to schedule with the specialist.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Following Up on Your Specialist Referral, [Patient First Name]

Hi [Patient First Name],

We wanted to follow up on the referral Dr. [Doctor’s Name] sent for [Reason for Referral]. Specialist referrals are an important part of your overall care, and we want to make sure you have everything you need to move forward.

If you haven’t already, we encourage you to contact the specialist to schedule your consultation. If you need a copy of the referral or have any questions about what to expect, give us a call at [Practice Phone Number] — we’re happy to help.

We’ll stay in touch and coordinate with the specialist as needed. Your care is a team effort.

Best, [Practice Name]

Grade: Ready to Send

Straightforward and does what it needs to. “Your care is a team effort” borders on marketing-speak but the practice owner left it in — she said it accurately describes how she thinks about specialist relationships. The offer to send a copy of the referral is genuinely useful and something a patient might not know they can ask for.

Prompt 9: Post-Surgical Complication Acknowledgment

The scenario: a patient called the practice to report unexpected swelling after implant placement.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] called the practice to report unexpected swelling after an implant placement procedure performed by Dr. [Doctor's Name]. The patient is concerned. Send a follow-up email acknowledging their concern and directing them on next steps.

Tone: professional, warm, not overly casual. Express that the practice takes this seriously.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], clear direction on next steps.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: Regarding Your Recent Concern, [Patient First Name]

Hi [Patient First Name],

Thank you for reaching out about the swelling you’re experiencing. We take any post-procedure concern seriously and want to make sure you’re okay.

Some swelling after implant placement is a normal part of the healing process — it typically peaks around 48-72 hours after the procedure and gradually improves. However, if the swelling is unusually severe, spreading, accompanied by fever, or if you’re experiencing difficulty swallowing or opening your mouth, these may indicate that further evaluation is needed.

Please call us at [Practice Phone Number] as soon as possible so Dr. [Doctor’s Name] can evaluate your situation. If you are experiencing severe symptoms, please seek emergency care immediately.

We’re here to help and want to ensure your recovery goes well.

Sincerely, [Practice Name]

Grade: Not Usable

This email has a fundamental problem: it tries to contextualize the symptom before directing the patient to come in. The paragraph explaining what “normal” post-implant swelling looks like — even though it’s technically accurate — creates a liability risk because it could read as the practice reassuring the patient before they’ve been seen. A patient who reads “typically peaks around 48-72 hours” might interpret that as permission to wait, even when the situation warrants same-day evaluation.

The practice owner was direct: “I would never send this. The moment a patient reports unexpected swelling after implant surgery, the only email response is: come in today. No explanation of what’s normal, no symptom checklist, no hedging. You acknowledge the concern, you get them in the door, and the clinical conversation happens in person.”

This illustrates the critical boundary for AI-drafted clinical communication. The AI followed the prompt instruction (“do not diagnose”) but still produced a response that offers clinical context — and in a post-surgical complication scenario, that context creates risk. Any communication touching a potential complication after a surgical procedure should be written or reviewed by a clinician, not auto-drafted from a template.

Prompt 10: Reactivation Email (12+ Months Inactive)

The scenario: a patient hasn’t been in for more than a year.

The prompt:

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was last seen [Last Visit Date, e.g., "in January 2025"] for [Last Procedure, e.g., "a cleaning and exam"]. They have not been back since. Send a reactivation email that invites them to return without making them feel guilty for the gap.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the last visit as a reference point, [Practice Phone Number], a clear invitation to schedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

The output:

Subject: It’s Been a While — We’d Love to See You, [Patient First Name]

Hi [Patient First Name],

We’ve been thinking of you. It’s been a little while since your last visit with Dr. [Doctor’s Name] in [Last Visit Date], and we wanted to reach out and say we’d love to have you back whenever you’re ready.

No pressure and no judgment — life gets busy, and we understand that. Whether you’re due for a cleaning or want to address something that’s been on your mind, we’re here.

Give us a call at [Practice Phone Number] or reply to this email to get back on the schedule. We look forward to catching up.

Warmly, [Practice Name]

Grade: Needs Editing

The structure is good and the no-guilt tone is appropriate. The problem is “We’ve been thinking of you” — it’s the kind of line that sounds warm in theory but reads as generic when you know it came from a mass email. The practice owner said this is the exact issue with most reactivation emails: they feel like they’re written for a segment, not a person. Her fix would be to add a sentence that references the patient’s last treatment specifically: “It’s been about a year since your last cleaning with Dr. [Doctor’s Name] — you might be overdue for your next one.” That small specificity is what separates a reactivation email that gets a response from one that gets ignored.

What Worked and What Didn’t

Seven out of ten prompts produced emails that were usable with minor personalization. That’s a reasonable hit rate for first drafts — and first drafts are the actual value here.

AI is best at administrative and scheduling communication. Recall reminders, appointment follow-ups, insurance deadline notices, welcome emails, missed appointment outreach — these have predictable structures, no clinical nuance, and a clear call to action. The AI produced clean, professional drafts for all of these on the first try.

AI struggles with post-procedure communication that touches clinical specifics. The root canal check-in email needed editing because it included aftercare instructions that were too prescriptive — the practice would need to replace them with their own protocol. The post-surgical complication email failed entirely because the AI reflexively tried to contextualize the symptom rather than simply acknowledging the concern and directing the patient to come in.

The reactivation email illustrates a different limitation. The AI produced a structurally sound email with the right tone, but the generic warmth (“We’ve been thinking of you”) signals to any reader that it came from a template. The fix is straightforward — add one specific reference to the patient’s history — but the AI can’t do that on its own without that data in the prompt.

The biggest win is speed, not perfection. Even the two “Needs Editing” outputs gave the practice owner a usable starting structure. She estimated the AI draft saved 4-5 minutes per email compared to writing from scratch. At 50 patient emails per week, that’s 3-4 hours back per month.

The critical boundary this test confirmed: AI should not be used for clinical communication involving complications, unexpected symptoms, or anything that requires clinical judgment. Not because AI can’t produce plausible-sounding language about these topics — clearly it can — but because plausible-sounding clinical language in an email creates liability when it turns out to be wrong. Prompt 9 is the example. The email wasn’t wrong. It still shouldn’t be sent.

How to Use These Prompts in Your Practice

Copy any prompt above, fill in the brackets with the relevant patient and practice details, and paste it into Claude or ChatGPT. The prompts work in both — we used Claude for this article, but the structure is model-agnostic. Gemini produces comparable outputs. If you are also using AI for marketing content like social posts and website copy, the same principle applies: specificity in the prompt drives quality in the output.

Always review before sending. This is especially true for any email that touches clinical topics — post-procedure check-ins, aftercare reminders, anything that references a specific treatment. The office manager or a clinical team member should have eyes on it before it goes out.

Save your customized versions. Once you’ve adjusted the AI draft to match your practice’s voice and protocol, save it. If your practice management software has a template system — Dentrix, Eaglesoft, and Open Dental all do — put the refined versions there. (The same workflow applies to review responses — save your HIPAA-safe templates once and reuse them.) The AI draft is the first pass; your saved template is what you reuse.

Quick Reference: All 10 Prompts

For readers who want to grab the full prompt library without scrolling through outputs, here are all 10 prompts in one place.

1. Post-Cleaning Recall Reminder (6 Months)

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had their six-month cleaning and exam six months ago. They have not yet scheduled their next appointment. Send a recall reminder that encourages them to schedule.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a clear call to action to schedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

2. Treatment Plan Follow-Up (Patient Hasn’t Scheduled)

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was seen by Dr. [Doctor's Name] for an exam. Dr. [Doctor's Name] recommended a crown on [Tooth Location, e.g., upper left molar]. The patient has not yet scheduled the procedure. Send a follow-up email reminding them and encouraging them to schedule.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the specific treatment recommended, [Practice Phone Number].
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

3. Post-Extraction Check-In (24 Hours)

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had a simple extraction with Dr. [Doctor's Name] yesterday. Send a 24-hour check-in email to see how they're feeling and remind them of basic aftercare.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a prompt to call if they have any concerns.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

4. Insurance Benefits Expiring Reminder

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: It is late November. Send an email to patients reminding them that most dental insurance benefits expire on December 31 and encouraging them to schedule before year-end if they have remaining benefits.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Practice Phone Number], the December 31 deadline, a clear call to action.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

5. New Patient Welcome Email

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] came in for their first appointment — an initial exam with Dr. [Doctor's Name]. Send a post-visit welcome email thanking them for choosing the practice and outlining next steps if any were discussed.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a welcome message, placeholder for any treatment plan or follow-up discussed at the visit.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

6. Missed Appointment Follow-Up

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] missed their scheduled appointment with Dr. [Doctor's Name] on [Date]. Send a follow-up email acknowledging the missed appointment and inviting them to reschedule.

Tone: professional, warm, not overly casual. Do not make the patient feel guilty or lectured.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], the missed appointment date, a clear invitation to reschedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

7. Post-Root Canal Check-In (48 Hours)

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] had a root canal with Dr. [Doctor's Name] two days ago. Send a 48-hour check-in email to see how they're feeling and reinforce key aftercare.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], a prompt to call with any concerns.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

8. Referral to Specialist Follow-Up

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was seen by Dr. [Doctor's Name] and referred to an oral surgeon for [Reason for Referral, e.g., wisdom tooth extraction evaluation]. Send a follow-up email acknowledging the referral and encouraging the patient to follow through.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the reason for referral as a placeholder, [Practice Phone Number], encouragement to schedule with the specialist.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

9. Post-Surgical Complication Acknowledgment

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] called the practice to report unexpected swelling after an implant placement procedure performed by Dr. [Doctor's Name]. The patient is concerned. Send a follow-up email acknowledging their concern and directing them on next steps.

Tone: professional, warm, not overly casual. Express that the practice takes this seriously.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], [Practice Phone Number], clear direction on next steps.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.

Note: This prompt produced a Not Usable output. See the full assessment above before using this prompt — complication communication requires human clinical judgment, not AI drafting.

10. Reactivation Email (12+ Months Inactive)

You are drafting an email for [Practice Name], a general dentistry practice.

Scenario: [Patient First Name] was last seen [Last Visit Date, e.g., "in January 2025"] for [Last Procedure, e.g., "a cleaning and exam"]. They have not been back since. Send a reactivation email that invites them to return without making them feel guilty for the gap.

Tone: professional, warm, not overly casual.
Length: under 150 words.
Include: [Patient First Name], [Doctor's Name], the last visit as a reference point, [Practice Phone Number], a clear invitation to schedule.
Do not include clinical advice beyond basic aftercare reminders. Do not diagnose.